Discover our
TERMS &
CONDITIONS
Account
means the account(s) you hold with us that are subject to these Terms.
Mbank ATM
means our own branded and operated ATMs.
PIN
means a personal identification number.
AED
means UAE dirham.
Mobile Banking
means the facility provided by us which allows you to access Account information, make funds transfers and access any other services we may provide on your mobile device via our Mobile Banking App.
Schedule of Fees
means the list of interest, fees and other charges which may apply to your Account. Our Schedule of Fees is published on our Website or you can request a copy from us at any time.
ATM
means an automated teller machine at which you can make cash withdrawals and obtain certain information regarding your Account.
Business Day
means Monday to Saturday from 8 AM to 10 PM and Sunday from 9 AM to 9 PM. Excluding any day which the Central Bank of the UAE declares is a bank holiday unless otherwise stipulated.
Mobile Banking App
means our mobile application, as may be introduced, replaced, updated, upgraded or modified from time to time, which allows you to access Account information and services using your mobile device.
Self-service terminal
means an interactive terminal or device (including an ATM) that you operate and that facilitates a banking transaction, which may include for example payments into and out of your Account and payments to third parties such as a utility provider, as well as providing information, which may include all or some of your Account information.
Mobile Cheque Deposit
means a cheque that is deposited through our Mobile Cheque Deposit Service.
CIF
means the Customer Information File which we maintain for each of our customers and with contains details of all accounts you hold with us.
Mobile Cheque Deposit Service
means the service offered by us that allows customers to submit cheques for processing through our Mobile Banking App.
Telephone Banking
means the facility provided by us which allows you to access Account information, make funds transfers and access any other services that we may provide via the telephone.
IBAN
means the International Bank Account Number allocated to your Account.
Online Banking
means the facility that we make available on our Website, accessible through the internet network, which allows you to access Account information, make funds transfers and access any other services that we may provide online.
Terms
means these terms and conditions.
Liability
means any claims, demands, losses, damages, liabilities, actions, suits, proceedings, costs and expenses (including legal and any other professional advisers’ fees) and any other liability of whatever nature or description howsoever arising.
OTP
means a one-time password.
UAE
means the United Arab Emirates, and “Emirate” means any one of the seven emirates.
Website
means www.mbank.ae
Mbank
refers to us, Al Maryah Community Bank LLC.
PART 1: GENERAL TERMS AND CONDITIONS
Information about our agreement with you
1. Introduction
2. How we contact each other
3. Membership segments
4. Third party services
INFORMATION ABOUT YOUR ACCOUNT
5. General Account conditions
6. Account types
7. Protecting your Account
8. Account information and statements
YOUR INFORMATION
9. Information
10. Tax
PAYMENTS IN AND OUT OF YOUR ACCOUNT
11. Paying money into your Account
12. Making payments from your Account
13. Cancelling or changing a payment instruction
14. Payments made by mistake or fraud
15. Debit cards
16. Cheques
17. Disputes and unauthorized transactions
18. Restricting your Account access
19. Overdrafts
INFORMATION ABOUT OUR RELATIONSHIP WITH YOU
20. Changes to this agreement
21. Our right of set-off
22. Closing your Account or ending this agreement
23. Dormant Accounts
24. Transfer of your Account
OTHER IMPORTANT INFORMATION
25. Complaints
26. Guarantee scheme
27. Liability
28. No waiver
29. Dispute resolution and governing law
PART 2: PRODUCT AND FEATURE SPECIFIC TERMS AND CONDITIONS
30. Current Account
A Current Account is a cash deposit Account that can be used for day-to-day transactions.
31. Smart Account
A Smart Account is a non-checking current account that can be used for day-to-day transactions.
32. Joint Account
A Joint Account is a Current Account that you share with another person.
33. Savings Account
A Savings Account is an interest-bearing cash deposit Account that can be used for day-to-day transactions.
34. Minor Account
We may make Minor Accounts available to our customers in our absolute discretion. If you are the father or legal guardian of a child under the age of 18 (a minor), you may be able to open a Savings Account for them (a Minor Account). You must operate the Minor Account on the minor’s behalf until they turn 18 years old.
35. Group Account
A Group Account allows you to share access to a Savings Account with others (such as family or friends).
36. Mobile Cheque Deposit Service
MEMBERSHIP SEGMENTS
37. Gold segment
38. Platinum segment
39. Diamond segment
WAYS OF BANKING WITH US
40. Digital banking terms (online and mobile banking)
41. Telephone banking
REWARD PROGRAMMES
42. Reward Programmes
PART 3: INTEREST RATES, FEES AND CHARGES
43. Information on Interest Rates, Fees, and Charges